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Store Policy
Customer Care
At The Ironwood Collective, we are committed to providing exceptional service and a seamless experience for our customers. If you have any questions or concerns about our products, your order, or need assistance with returns or exchanges, our team is here to help. We value your satisfaction and are always ready to assist you with any inquiries you may have. Please don't hesitate to reach out to us via email at support@theironwoodcollective.com or our chatbot for quick support. Thank you for choosing The Ironwood Collective.
Privacy & Safety
At The Ironwood Collective, we take your privacy and data security seriously. We are committed to protecting the personal information you provide and ensure it is used responsibly. Any data collected from our customers, including personal and payment information, is processed securely and only used to fulfill orders, improve our services and communicate with you about your purchases. We do not share or sell your personal information to third parties.
We also implement the latest security measures to ensure your online shopping experience is safe. From encrypted payment methods to secure data storage, we are dedicated to safeguarding your information. For any questions about how your data is handled, please feel free to contact us.
Wholesale Inquiries
We're proud to offer wholesale opportunities for retailers, cafes, hotels, and businesses looking to bring the Ironwood Collective experience to their customers. If you're interested in carrying our premium products, ranging from carefully sourced coffee to exclusive merchandise, we would love to connect and explore how we can work together.
To inquire about wholesale pricing, minimum order quantities, or to request a sample kit, please email us at support@theironwoodcollective.com with your business name, location and a brief description of what you're looking for. We will get back to you in 1-3 business days. We look forward to building strong partnerships that grow together.
Payment Methods
We accept a variety of secure and convenient payment options to make your shopping experience as smooth as possible. These options include major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed securely to protect your personal and financial information. If you encounter any issues during checkout, please contact us at support@theironwoodcollective.com and we will be happy to assist you.